F.A.Qs

Q : How can I tell if a diamond is genuine?

A : It is impossible to tell whether a diamond is genuine by examining with the naked eye. You require expertise and specialized equipments for determining the same. Thermal conductivity, scratching with beer bottle, weight comparisons, and looking through are not reliable methods of testing. A certificate accompanying the diamond you buy is an evidence of its genuineness.

Q : Do particular diamond shapes give me the best value for money?

A : Brilliant round diamonds are most popular. Fancy diamonds appear bigger due to their shape and are quite elegant. Brilliant round diamonds may hide certain defects.

Q : What is the IDEAL cut for diamond?

A : It signifies definite proportions related to the brilliant round diamonds. Marcel Tolkowsky, a famous gem cutter proposed this in 1919. Original theories proposed by him considered only a single definite set of proportions creating the perfect balance of dispersion and brilliance. However, in the recent times, Gemological Society of America recognizes all diamonds that fall within the defined range of finish quality and proportions as the IDEAL cut.

Q : Why do you sell diamonds with visible inclusions or brown/yellow tints?

A : While stones having visible inclusions and brown or yellow tints may not be suitable for engagement ring designs they have their own uses. We set them in jewelry pieces where the inclusions are not much noticeable such as in yellow gold setting or earring designs.

Q : Should I worry about presence of surface graining?

A : You will not be able to identify surface graining unless you examine the stone under magnification through a microscope. Besides, all diamonds come with some degree of surface graining so you shouldn't worry about this factor much.

Q : Do particular diamond shapes give me the best value for money?

A : Brilliant round diamonds are most popular. Fancy diamonds appear bigger due to their shape and are quite elegant. Brilliant round diamonds may hide certain defects.

Q : What does the GIA certificate date signify?

A : This date signifies the beginning of certification date for that particular diamond.

Q : Should I always purchase a diamond that comes with a certificate?

A : Yes, certificates from recognized authorities as GIA, AGS, or IGI mean that your diamond is valuable worldwide. Otherwise, its resale value will drop drastically.

Q : What should I look for when purchasing a diamond?

A : A good balance of sparkle and fire is desirable trait in the diamond that you buy. Fluorescence in the stone may be either a synthetic or a natural occurrence. Severe fluorescence leads to an oily appearance, which will decrease the value of the diamond. Cracks extending over one-third part of the stone will lead to structural weakness.

Q : What is more important for me Clarity or Color?

A : When it comes to diamonds the most popular color is of course white. D grades are costliest because they are the whitest of them all. Even diamond grades between E – H are quite white and once set it will be hard to tell the difference. Color becomes an important factor in round brilliant varieties or in large size stones. Well-cut diamonds have better clarity and color than other varieties. Clarity is not something you will be able to determine just by viewing the stone under magnification.

Q : As an Indian which is most important for me among the 4C's?

A : Indians generally give more emphasis on Color than the Cut of a diamond. The order for them is foremost Color, then Cut, and finally comes Clarity. Travel to South India and there you will find that Clarity becomes uppermost because customers there are quite concerned regarding the dosham or the defects of the stone. According to experts up to Grade S1 in diamonds, all appear CLEAN to the eye. So, Cut or Color should be given the preference above Clarity.

Q : Do the cut and shape of the diamond both refer to the same thing?

A : No, both of these are distinctly different characters for a diamond. Cut refers to the final gemstone product based upon its capacity to return the maximum amounts of light possible. When it comes to diamond shapes four of these are most popular namely- Pear, Round/Brilliant, Marquis, and Emerald.

Q : Which of these is better, gold or platinum set diamonds?

A : Diamond and platinum sets are costlier than their gold set counterparts. Platinum being a stronger metal, your diamond will remain safe with the former and as such desirable.

Q : Is there any way that I can be sure to receive the same gemstone I sent for remounting or inspection?

A : Nowadays, IGI or GIA certification of diamonds is laser inscribed. In other words, certificate number of a specific laboratory is inscribed on the solitaire girdles. You can read it on the loose stones or stones set in jewelry with 12x or above magnification of the eyeglass.

Q : What happens if I accidentally misplace the certificate associated with the original solitaire?

A : Both IGI and GIA keep related data online. So, you may check the solitaire certificate on the Web whenever you wish. Those who are interested in getting a hard copy of the certificate they have misplaced can simply request the duplicate from the certification authority. You will receive it in no time of course after paying the necessary charges.

Q : What should I know about Diamond shaping?

A : Diamonds are among the hardest elements on planet Earth. So, it is natural to wonder how jewelers shape them for setting in different dazzling ornament pieces! We need to cut the gemstones using other diamonds. As you can very well understand, it is a highly specialized undertaking that requires hard work and the necessary expertise.

There are myriad steps involved in the Diamond shaping process. After all, such crucial work cannot happen overnight! Before, one can get the multi-faceted gems for adorning rings necklaces much needs to be achieved. The first step is to understand the potential lurking in the crude rough stone that the diamond shapers initially get in their hands. While, in the good old days jewelers had nothing but their discerning eyes to gauge the capability of rough stones, today things have become far easy.

Modern techniques involve use of 3-D computer graphics of rough diamonds to decide the best shape or cut. After this, comes sawing or cleaving, where the stone is held in place with wax mould or cement followed by sharp cutting of grooves into its weakest point the tetrahedral plane. Sharp hitting with hammer cleaves the stone in smaller pieces.

Alternatively, jewelers may use lasers or Diamond saw for cutting process but this takes hours to complete.

Q : How do I make payment?

Ans : You can make payment Through an Online payment gateway facility that will enable you to make payments using a credit/debit card account.

Q : Is EMI available?

Ans : No

Q : What's the delivery time period from the date of purchase?

Ans : We normally require 10 days to deliver your order anywhere in India. However, delivery time would at times vary from product to product.

Q : How do you dispatch the products?

Ans : We use professional courier services to ship your order

Q : Who pays for the reverse logistics in following cases?

Ans : Manufacturing Defect: In case of a manufacturing defect in jewellery, the Company will bear the cost. Delivery: In case of delivery problems or in case of delivery of wrong products, the Company will bear the cost. Exchange: If you want to exchange the product for any reason other than a manufacturing defect or a wrong delivery, the delivery charges will be borne by you (customer).

Q : Can I change my order for the product which is available instead of cancelling the order (in case the product is out of stock)?

Ans : Yes.

Q : Can I customize the jewellery or can I get a chain attached for the pendant I have selected?

Ans : As of now, we are not offering any customization of products. But on special cases you can mail us your request and we will try to customize the product as per your requirement.

Q : What is the purity of gold?

Ans : Purity of Gold varies on product to product basis. We offer BIS Hallmark on all jewellery.